Requirements for Merchants
Looking for a comprehensive breakdown of the required documentation to ensure approval according to scheme requirements? We’ve got your list right here!
Please be aware that not all documents are needed for all industries. We’re currently working on more detailed overviews of each industry and niche. Until then, reach out to your payment expert for more information.
Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.
Company
- Certificate of incorporation
(As issued by company registrar)
- Memorandum and articles of association for the merchant issued by company registrar
(Listing company directors, current shareholders and registered address issued by company registrar)
- Copies of passports for all owners
(Listing company directors, current shareholders and registered address issued by company registrar)
- Utility bill for all directors, owners and authorised signers
(Can’t be mobile, landline, internet or TV invoices but can be a bank statement showing address and name)
- Proof of Domain
(Screenshot containing company information or purchase invoice)
- Last three months of company bank statement
- Local representation
(Local employee/director/owner in the country of incorporation)
Website
- Customer Service Number
(Should be added to the footer or contact page)
- Website Policies
(Terms and Conditions, Privacy, Refund and Shipping Policies. Has to be included in the footer)
- SSL Secured Payment Page
(Must be on all payment pages)
- Company name and address
(Has to be included in the footer)
- Customer Service Email Address
(Has to be included in the footer)
- Login Credentials
(If you have a user back-end)
Industry
- Supplier Agreements/Invoices
(For psychical merchants)
- Rental Agreement/Invoice for rent
- Lab tests of all CBD products
(Has to be available on each product containing CBD)
- Processing statements
(screenshots of current processing history showing up to six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan) (If start-up, we would require a business plan and a cashflow forecast (Which we have examples for you here: Business Plan / Cashflow Forecast))
- Sole Proprietors
(Document issued by the local government, to show incorporation)
- PCI self assessment questionnaire
(Contact your Sales Expert for more information)
- PCI scans done on the website from a PCI approved distributor
(If direct integration is needed)
